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Team Leader Required - Amstelveen

DXC / CPL Integrated Services

Name: DXC / CPL Integrated Services

Code: JO-1803-405196
The Netherlands

If you can see yourself in the description below, apply or contact me directly for more information giulia.orsenigo@cpl.ie / 353 1 614 6120 - Our serice is 100% free
We are seeking a Team Leader to join our CPL team and manage a group of on-site support agents based in the HP (Hewlett-Packard) office in Amstelveen, Netherlands.
The ideal candidate will be a motivated team player that can see tasks through to completion, work independently and be willing to assist other staff when required.
• Experience in coaching/mentoring in a Contact Centre environment (e.g. Trainee/Backup Team Leader)
• Ability to lead and manage a team in a fast growing and constantly changing environment
• Be committed to self-development and the subsequent development of others
• Have analytical and decision making skills
• Be strongly team-focused with outstanding mentoring and teaching ability
• Excellent verbal and written communication skills
• Ability to communicate effectively with different groups

Responsibilities will include:
• Managing the team on a day to day basis to consistently deliver on the SLA’s/KPI’s
• Ensure that all desk training plans are update and roll out appropriately
• Develop, implement and drive quality activities
• Ensure that workload is followed up/distributed in the event of absence for all team members
• Manage the bonus scheme for the desk
• Attend and participate all necessary client meetings and conference calls
• Manage and assess team members against goals, providing constructive feedback

The company will offer:
• Reimburse travel expenses
• 24 paid holidays for the year
• Paid sick days – (70% of last received gross salary)
• Quarterly performance bonuses

Contact me directly for more information giulia.orsenigo@cpl.ie / 353 1 614 6120

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